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At Poshwood.com, we want you to be completely satisfied with your purchase. Therefore, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We require imagery of the package before it is sent in its original packaging and undamaged.
To start a return, please contact us at sales@poshwood.com. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at sales@poshwood.com.
Please inspect your order upon reception, and if the damage is present, please make a note of this with the delivery company and contact us immediately if the item is defective or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or samples/sample boxes. We cannot process refunds or returns for color variations within any of our products.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If an item is missing, then we shall raise a claim with the courier right away. Please be advised that the claim can potentially take some weeks, although we do aim to get this resolved immediately. Once confirmed as lost via the courier, we will send out a replacement.
If the item is saying delivered to either yourself or your address, whether it be a reception desk, front door/porch, or similar, and you claim it hasn’t been, then we require notification within 24 hours via email. We cannot accept a phone call or attempted calls as a claim. If we can prove it has been delivered via courier tracking, then we are not able to provide a refund, but we will do everything we can to resolve the situation for you.
It’s no problem to return the panels within 30 days of purchase. We can only accept returns that are unopened, uninstalled, and with all the required packaging present as they were received. They will be inspected once received by our warehouse team, and if indeed unopened/ in good condition, then the refund will be made once processed. If free delivery has been offered and the order is rejected or sent back due to no longer wanting the product or ordering the incorrect item, then the refund will be made accordingly, however, the cost of return will be at your own cost. We will be able to generate a discounted return label(s) for you to use if you would prefer, which is what we would take off of the refund. If you have supplied your own return labels, send us the tracking numbers once sent.
If you have received your packages with any issues or have a query regarding your delivery, don't hesitate to contact us immediately at sales@poshwood.com so we can help you resolve your issue as soon as possible. Please ensure you keep all packaging and panels safe and in their current condition until you have spoken to us.
Please be aware that we cannot send any replacements or offer refunds if the order has issues, but the panels have been cut, finished, or installed in any way. We require the panels to be in the original condition with original packaging so we can resolve the issue as quickly as possible.
Poshwood.com
740 Chatham Rd
Winston Salem, NC 27101
Per package: 24lbs, 96" x 13" x 2"
